Terms

1. Agreement

By accessing and using this Website, you confirm that you accept and agree to comply with these Terms. You also grant us permission to share and receive relevant information, such as updated details, with third parties, which may include (but is not limited to) your credit or debit card information or credit reports. This is done to verify your identity, validate your payment method, obtain pre-authorisation for card use, and approve specific purchase transactions.

2. Changes to These Terms and the Website

We may, at our discretion:

• revise these Terms at any time. If updates are made, we will provide notice through an appropriate announcement on the Website. It is your responsibility to review any changes. Continued use of the Website after such notice will be considered acceptance of the updated Terms. If you do not agree with the revisions, you should discontinue your use of the Website.
• Alter, suspend, or permanently remove all or part of the Website, including its content, without prior notice. You acknowledge that we are not liable for any such modifications, interruptions, or removal; and
• deactivate or revoke any user identification credentials or passwords issued to you (whether selected by you or assigned by us) if we believe you have breached any part of these Terms.

3. Registration

By accessing this Website, you confirm that:

• You have the legal authority to enter into binding agreements.
• You are aged 18 or over.
• All personal details provided during registration are truthful, accurate, up to date, and complete; and you are not registering on behalf of another person or organisation
• You will promptly inform us of any updates to your personal information by contacting our support team at hello@spanup.com.

4. Privacy Policy

We are committed to keeping your personal information secure and will handle it in line with our Privacy Policy. By continuing to use the Website, you agree to this use and confirm all details you provide are accurate.

all personal details provided during registration are truthful, accurate, up to date, and complete; and you are not registering on behalf of another person or organisation.

5. Protecting Your Security

To help prevent unauthorised use of your credit, debit, or charge card, we may verify your name, address, and other personal details provided during the checkout process against trusted third-party databases.

We take online fraud extremely seriously. Due to the rise in fraudulent card activity, we take careful steps to validate all orders using the information you provide. In some cases, we may reach out to you for additional security verification, and we appreciate your cooperation in helping us complete these checks. Any attempt at fraudulent transactions will be reported to the appropriate authorities.

By agreeing to these Terms, you authorise us to carry out these verification steps. As part of this process, your personal details may be shared with a licensed Credit Reference Agency, which may retain a record of that data. Please note that this is solely to confirm your identity, no credit check will be performed, and your credit score will not be affected. All information you provide will be handled with care and in accordance with the Data Protection Act 1998.

6. Compliance

This Website must be used only for lawful activities and in a legal manner. You agree to abide by all relevant laws, regulations, and statutes when accessing or using the Website. You also agree that you will not:

• Upload or send via the Website any viruses, trojans, worms, logic bombs, or any other software or code intended to harm, disrupt, or interfere with normal computer operations;
• Upload or send via the Website any material that is defamatory, obscene, or offensive;
• Attempt to gain unauthorised access to our Website or launch any denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against it.

Any breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990. If such a breach occurs, we will report it to the appropriate law enforcement bodies and will cooperate fully by sharing your identity. Your access to the Website will be terminated immediately in such circumstances.

We accept no responsibility for any loss or damage caused by a DDoS attack, viruses, or other malicious software that may infect your equipment, software, data, or other property due to your use of the Website or the downloading of material from it or from any site linked to it.

7. Third Party Links

For your convenience, this Website may contain links to external websites or content that are outside of our control. Please note that we are not responsible for the content of those sites and do not monitor, endorse, or review them.

We accept no liability for the privacy practices, content, or any issues, such as damage, loss, or offence, that may arise from the use of, or reliance on, any advertising, materials, services, products, or information provided on such external sites or resources.

8. Orders

All orders placed are subject to confirmation and stock availability. If an item is unavailable, we will notify you by email (or via another method if you haven’t provided an email address). You will then have the option to either wait for the item to become available or cancel the order.

Your order will be treated as an offer to purchase products or services from us, which we may decline at our discretion. You understand that receiving an automated order confirmation does not constitute acceptance of your offer. A binding agreement between you and us is formed only when we either (i) charge your payment method or (ii) dispatch the items or begin providing the service, whichever occurs later. At that point, we will send you an email confirming the agreement (‘Dispatch Confirmation’). This agreement applies only to the specific goods or services listed in the Dispatch Confirmation. Any other items from your order will only be supplied once confirmed in a separate Dispatch Confirmation.

We will take all reasonable steps, within our control, to ensure your order and payment details remain secure. However, unless we have been negligent, we cannot be held responsible for any loss resulting from unauthorised access by a third party to data you have provided while using our Website.

Products purchased through this Website are intended strictly for personal use and not for resale or distribution. We reserve the right to cancel orders and/or suspend customer accounts if we suspect a breach of this condition.

Responsibility for the products passes to you once they are delivered to the address provided at checkout. We are not liable if you submit an incorrect delivery address or fail to retrieve the items from the specified location.

9. Cancellation Rights

If you have purchased goods or services for personal use (rather than for business purposes), you have the legal right to cancel your contract with us within 14 days from the date you receive physical possession of the goods.

To exercise your right to cancel under this clause, please get in touch with our Customer Services team and provide your order details. We will confirm receipt of your cancellation request by email, using the address provided at the time of your order. Any items being returned must be unopened and in a condition suitable for resale. You are responsible for covering the cost of returning any items to us.

You agree to return the goods in appropriate packaging that sufficiently protects them from damage and preserves their condition. All returned items will be subject to our inspection. If we determine that the goods have been opened or compromised in any way, such that their quality, nature, or condition has been altered and they are no longer fit for resale without intervention, we will notify you in writing with the outcome of our assessment.

We reserve the right to make a deduction from any refund due to you under this contract to cover reasonable costs incurred in restoring the returned goods to a sellable condition. This deduction may be up to, but will not exceed, the full original price paid for the goods.

10. Price and Payment

All prices displayed on the Website include VAT (where applicable) at the prevailing rate and are accurate at the time they are entered into our system. We reserve the right to adjust prices at any time without prior notice, although any updates will not affect confirmed orders for which a Dispatch Confirmation has already been issued.

For deliveries within the United Kingdom, no further taxes will be applied. If your delivery address is outside the UK, you may incur import duties, taxes (including VAT), and related charges upon arrival in your country. These additional costs are your responsibility. As customs procedures vary widely between countries, we advise you to consult your local customs authority for guidance.

We accept payment by most major credit and debit cards as well as PayPal. Your payment will be charged and cleared prior to the shipment of your goods or the start of any service.

In the rare case where a pricing error appears at checkout and is discovered before the order is accepted under clause 9, we are not obligated to supply the goods at the incorrect price. While we make every effort to ensure accuracy, pricing mistakes can happen. If we find such an error in your order, we will notify you promptly and offer the choice to confirm the order at the correct price or cancel it. If you choose to cancel and have already paid (but the order has not been dispatched), a full refund will be issued.

You confirm that the credit or debit card or PayPal account being used is your own. All payments are subject to authorisation and security checks by your card issuer. If your payment is declined or not authorised for any reason, we are not responsible for any resulting delays or failure to deliver.

You confirm that the credit or debit card or PayPal account being used is your own. All payments are subject to authorisation and security checks by your card issuer. If your payment is declined or not authorised for any reason, we are not responsible for any resulting delays or failure to deliver.

Use of discount codes is subject to the specific terms under which they were issued. These may include restrictions on eligibility and limits on order value. You are responsible for reviewing these terms before placing your order. We reserve the right to cancel or refuse orders that do not meet the conditions of the discount, even if payment has already been processed. Where there is any conflict between these Terms and the terms of the discount offer, the discount terms will take precedence. For a copy of the applicable discount code terms, please email our customer support team at:

11. Intellectual Property

All content on this Website is protected by copyright, trademarks, database rights, and other forms of intellectual property. You acknowledge that all materials and content provided through the Website remain the property of either us or our licensors.

You are permitted to view the content on a computer screen, save it electronically on a personal device (but not on any server or shared networked storage), or print a single copy for your own private, non-commercial use—provided all copyright and proprietary notices are retained. You are not permitted to reproduce, alter, duplicate, distribute, or use any Website content for commercial purposes without prior written permission.

12. Limitations of Liability

(a) Subject to clause 12(b), if we do not meet our obligations under these Terms, our liability to you will be limited to losses that you suffer as a direct and foreseeable result of that failure, whether arising from breach of contract, negligence, statutory duty, or otherwise.

(b) Nothing in these Terms seeks to exclude or limit our liability in the following circumstances:

• where death or personal injury results from our negligence;
• for fraud or fraudulent misrepresentation;
• for breaches of the terms implied under section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• for any liability arising under the Consumer Protection Act 1987 in relation to defective products;
• for deliberate breaches of these Terms that would justify terminating the contract; or
• for any other matter for which exclusion or limitation of liability would be unlawful.

Use of this website

This Website is offered on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We do not make any guarantees regarding the Website’s availability, security, or content, and you accept that using the internet carries inherent risks that are outside our control.

While we strive to ensure all information on the Website is accurate, up-to-date, and reliable, we do not accept responsibility for any inaccuracies, omissions, or for any outcome arising from the use of such content. We also cannot be held liable for technical faults or disruptions you may encounter while using the Website. Should any errors be brought to our attention, we will aim to correct them as promptly as reasonably possible.

Specifically, we disclaim all liability for:

• incompatibility of the Website with your devices, software, or network connections;
• technical issues, including Website errors or interruptions;
• any perceived lack of reliability, suitability, or accuracy of the Website;
• the Website failing to meet your personal expectations or needs.

To the maximum extent permitted by law, you agree that we shall not be responsible to you or any third party for any indirect, incidental, or consequential loss or damage—including but not limited to loss of income, business, savings, data, privacy, or time—that results from or is connected to your use of the Website.

13. Severance

If any provision of these Terms is found to be unlawful, invalid, or unenforceable for any reason, that specific part shall be considered separate from the rest of the Terms and will not affect the validity or enforceability of the remaining provisions.

14. Waiver

Any failure or delay on our part to enforce a provision shall not be interpreted as a waiver of any current or future breach of that provision

15. Entire Agreement

These Terms constitute the complete and exclusive agreement between you and us.

16. Law & Jurisdiction

These Terms are governed by the laws of England and Wales, and any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Reviews

By submitting a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully transferable right to use, copy, modify, adapt, publish, translate, create derivative works from, distribute, and display the content worldwide in any media format.

You also grant us and any of our sublicensees the right to use the name you provided alongside the content, if we choose to do so.

You agree to waive any moral rights you may have in the content, including the right to be acknowledged as its author and the right to object to any treatment you may consider derogatory.

You agree to carry out any additional steps necessary to fully transfer the rights granted above, including signing any documents or agreements we reasonably request.

You confirm and warrant that you either own or have full control over the rights to the content you submit, and that on the date of submission:

• the content is accurate;
• its use complies with our applicable guidelines and does not cause harm to any person or organisation (including that it is not defamatory).

You agree to indemnify us for any claims made by third parties against us that arise from your breach of these warranties.

If you are selected as a winner in any review-based promotion, you will be notified via email.

18. Cancellation Policy

Some products in our store may be available on a subscription basis. This policy explains how you can modify or cancel those subscription purchases.

16. Subscriptions

When you sign up for a subscription, you’ll receive recurring deliveries according to the duration and frequency you select. Your payment details will be securely stored, and you’ll be charged for each delivery unless you’ve opted to prepay. Certain subscriptions may renew automatically once the original term ends. If you prefer not to continue, you have the option to cancel your subscription. You can cancel or update your subscription at any time.

Each order confirmation email includes a link to your order, which you can use to manage or adjust your subscription.

Please refer to our returns policy for information regarding returns and refunds.